Room Service Order Taker

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What you will do:

• Answer the telephone and accurately record guest information and food and/or beverage orders according to established procedure, including noting food allergies and special attention orders.

  
  

• Up sell and suggest additional food and/or beverage items to compliment the order whenever possible.

  
  

• Have full knowledge of restaurants and Room Service menus and be able to communicate details to hotel guests.

  
  

• Check in for assignments upon arrival each day.

  
  

• Assist in taking orders for amenities, prepare amenity packages, accurately charge amenities to correct department, document all amenity changes, and correctly file all information.

  
  

• Accurately document orders on dish pick up list and ensure dish pick up standards are being met correctly.

  
  

• Communicate daily with staff in the morning and evening to discuss upcoming events or noteworthy information that impacts the department.

  
  

What you bring:

• Minimum of two years’ experience working in a similar role in a five-star luxury hotel.

  
  

• Works well in a team environment ability to work effectively under pressure.

  
  

• Be thorough and pay attention to detail.

  
  

• Excellent verbal communication skills in English and Arabic.

  
  

What we offer:

• Full board shared living accommodation in a high quality, well-resourced compound.

  
  

• Complimentary nights at FS Hotels worldwide.

  
  

• Regular social and sporting events.

  
  

• Paid home leave tickets.

  
  

• Quality employee meals.

  
  

• Free transportation to and from work.

  
  

• High speed Wi-Fi internet in accommodation and employee transportation buses.

  
  

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!