Job Description
On behalf of our client, we are seeking a Restaurant Manager who is responsible for overseeing the daily operations of the restaurant, ensuring smooth front-of-house (FOH) and back-of-house (BOH) management. The role involves managing staff performance, controlling costs, maintaining high service standards, driving sales initiatives, and ensuring compliance with operational, financial, and safety protocols.
Key Duties & Responsibilities:
Operational Management
- Oversee daily FOH and BOH operations, ensuring smooth service and adherence to operational standards.
- Manage and supervise staff performance, ensuring exceptional guest service.
- Monitor food quality and presentation through regular line checks and tastings.
- Ensure cleanliness and maintenance of all areas, addressing repairs and maintenance needs promptly.
- Conduct shift meetings for FOH and BOH staff to ensure clear communication and alignment.
Financial Management
- Review daily sales figures, labor expenses, and inventory to meet budgetary goals.
- Participate in weekly food and beverage inventory, analyzing costs and ensuring waste reduction.
- Prepare and monitor budgets, controlling costs of goods sold and other controllable expenses.
- Conduct weekly Profit & Loss (P&L) reviews with the management team.
Staff Training and Development
- Ensure ongoing staff training and certification, including performance appraisals and coaching.
- Develop and implement incentive programs to promote team motivation and collaboration.
- Maintain a harassment-free workplace and resolve employee concerns effectively.
Guest Service and Sales
- Actively participate in sales-building initiatives and promotional events.
- Handle guest complaints professionally, ensuring issues are resolved to maintain the restaurant’s reputation.
Administrative Responsibilities
- Maintain organized records, logs, and documentation for cash handling, employee issues, safety incidents, and operational updates.
- Ensure adherence to OSHA and workplace safety standards.
- Use the Manager's Log to document critical operational, employee, and guest-related information.
