Reception/Telemarketing

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people 
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile 

Duties and Responsibilities

FINANCIAL RETURNS

• Manage the sale and promotion of departmental products and services
• Access sales and marketing data
• Assist with the development of new products and services
• Assist with the evaluation of sales and marketing activities
• Anticipate economic business level fluctuations and makes action plans

PEOPLE

• Comply with all Hotel and corporate guidelines (eg  signage guidelines, safety guidelines, etc)
• Interacts with guests as well as health club members and individuals in the local community.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Adhere to departmental cleaning and maintenance programs 
• Attend and input at management meetings as required 
• Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
• Familiarize yourself with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
• Comply with the Company’s Corporate Code of Conduct
• Familiarize yourself with the company values and model desired behaviors

GUEST EXPERIENCE

• Demonstrate service attributes in accordance with industry expectations and company standards including:
  • Being attentive to Guests 
  • Accurately and promptly fulfilling Guests requests
  • Anticipate Guests needs
  • Maintain a high level of knowledge which affects the Guest experience
  • Demonstrating a ‘service’ attitude 
  • Taking appropriate action to resolve guest complaints

• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers 
• Deliver high quality service to guests

RESPONSIBLE BUSINESS

• Co-ordinate the maintenance of all recreational facilities and equipment
• Coordinate the delivery of all recreational guest services
• Responsible for the safety of all guest services
• Perform tasks as directed by the Manager in pursuit of the achievement of business goals

aCCOUNTABILITY

N/A

QUALIFICATIONS AND REQUIREMENTS

• Preferably with a University degree
• 3 years’ experience
• Excellent English skill, both oral and written
• Presentable and a team player

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.