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Presales Engineer

30+ days ago 2024/10/13

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Job Description

  • Provide information & support the team members on significant market developments, changes & needs
  • Day-to-day Account Management & Co-ordination for Strategic Customers
  • Ensure to guide and assist the team members in all activities namely technical, financial, customer complaints, deal closing etc.
  • Record & update business leads and qualifying opportunities in CRM
  • Review & monitor Lead to order closing cycle time in CRM
  • Monitor Team Member sales performance using CRM & Achievements
  • Exert maximum efforts to avoid cancellations and resolve issues with clients.
  • Prepare & review for costing & bid sheet for Tenders & review the prices for the corporate proposals/tenders
  • Ensure receiving approved contracts for services provided against email approvals & LPO basis
  • Provide technical guidance to Team members on strategically selling approach
  • Identify potential & new market segments in Kuwait Market and assign to team members
  • Provide technical, commercial & administrative support to team members for closure of major deals
  • Review new Tenders from Periodic Tender Journals & recommend for purchasing
  • Review all corporate proposals prepared by team members before submission to clients
  • Conduct periodic personal visit to strategic customers to introduce the new services
  • Recommend discounts, promotions, demo accounts to corporate clients
  • Create & Co-ordinate and conduct meeting request with Pre-sales Engineers & Customers & site visit with Pre-sales engineer / IT Staff
  • Conduct frequent follow-up on the prospects, negotiate and close the deals. Submit proposals on a timely manner.
  • Maintains relationships with existing clients by providing support, information, and guidance to ensure renewed business opportunities
  • Study & Report Kuwait market share of the company & monitor competitors’ growth and report to the AGM
  • Review and approve periodic Sales Pipeline reports in CRM from Team members
  • Identifying strategic building infrastructure for new / potential business opportunities
  • Conduct preliminary Tender selection, review, and co-ordination with pre-sales engineers
  • Participate in Tender / Contract pre-qualification meetings with potential customers
  • Provide timely clarifications to Tender & contracts
  • Follow-up on tender & contract preparation
  • Process Service Cancellation requests in the system without undue delay
  • Follow-up on outstanding / pending commercial invoices for Strategic Customers
  • Prepare & submit business case study request to BD for new POP Node establishment
  • Identify service improvements or new services by identifying industry trends, market activities and competitors.
  • Communicate customer complaints received from the Customers to CRD
  • Maintaining up-to-date customer database
  • Submit Management Approved contracts to Customers
  • Monitor & analyze Revenue achievement from each of the established POP Nodes & report to CCO
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies.
  • Prepare/Renew/Cancel POP Node contracts with Real Estate Owners & Service Contractors
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Review all the failed SO’s and try to re-negotiate with customers
  • Review all the Demo & rework SO’s and make them under process for implementation.


Skills

  • Bachelor’s Degree in any related field or equivalent
  • Good business communication (both written and verbal)
  • Excellent MS Excel / Analytical Skill
  • Proficient with MS Office (Outlook, PPT, Word, Excel)
  • Creativity and independence
  • Predict trends and analytics
  • Account management Skill
  • Lead Spirit, teamwork, excitement, and enthusiasm
  • To have commercial awareness and acumen
  • Coaching and Training the Team
  • Communication skills
  • Team Leadership skills
  • Excellent MS Excel / Analytical Skill
  • Good Attitude
  • Interpersonal Skills
  • PM/ITIL/CISA/CCIE/MCSE/MCP/CCNP/CCNA/CCVP
  • Must have 4 – 8 years or more of experience in related industry and the same position or field
  • Bilingual preferred


Job Details

Job Location
Kuwait
Company Industry
Telecommunications
Company Type
Employer (Private Sector)
Job Role
Sales
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 3
Residence Location
Kuwait
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