Operations Manager

The Operations Manager is responsible for overseeing the day-to-day operations of the company,

ensuring the timely and cost-efficient delivery of services. This includes streamlining processes,

optimizing resource allocation, and ensuring that all services meet quality standards while

aligning with business goals.

Key Responsibilities include but are not limited to:

• Manage and monitor the smooth functioning of the company projects.

• Prepare strategic plans for operational activity and implement and manage operational

plans.

• Develop and maintain the operational division’s budget ensuring that adequate provision

is made for all activities. Keeping track of the costs, generating reports based on the

studies and taking necessary corrective actions.

• Monitor and control expenditure against approved budget and reconcile budget variances

to ensure on-target performance against budgets.

• Analyze workflows and assignments to ensure operations run efficiently.

• Guide and lead the operations team to ensure the fundamental roles and objectives of all

projects are achieved.

• Build strong relationships with clients and improve the overall customer experience and

satisfaction.

• Coordinate closely with managers, supervisors, and all operations team to create a

continuous flow of information regarding ongoing operational activities.

• Review financial statements and data. Utilize financial data to improve profitability.

Prepare and control operational budgets

• Improve processes and policies in support of organizational goals in relation to Projects.

Formulate and implement departmental and organizational policies and procedures to

maximize output.

• Ensure operational compliance with Scope of work and, Health, and Safety (EHS),

Environmental, and Quality Assurance (QA) requirements and goals.

• Monitor performances of process and people and implement improvements. Manage

quality and quantity of employee productivity

• Regularly assess and review operational processes and procedures to identify areas of

improvement and establish acceptance of new methods and standards.

• Manage and Track changes made to the scope of work and make recommendations

and/or communicate with Project Account Managers.

• Increase the effectiveness and efficiency of all operations through improvements of each

function.

• Maintain current knowledge base in field of expertise by staying abreast of applicable

industry/discipline developments

• Select, train, motivate, performance appraisals, devising PDP, coaching and evaluate

department personnel. Direct, co-ordinate and review work plans for the department,

assign activities, monitor workflow, review and evaluate policies and procedures

• Prepare a variety of studies, reports and related information for decision making purposes

and to highlight changes in trends to the senior management team

• Direct the projects management activities with respect to accounts/projects management,

Client relationship, Communications and Client retention.

• Ensure that clients are being provided with a high quality service and that clients’

satisfaction is achieved and maintained at all times.

• Control resources and monitor staff proficiency and qualifications.

• Ensure training needs of employees are identified and recommend relevant training

initiatives that will assist in building a highly professional and knowledgeable workforce.

• Prepare regular reports for the Chief Operations Officer that summarize and forecast

regulatory activities and financial position of all operations activities and escalate critical

issues to provide effective recommendations in meeting the key challenges.

• Perform other duties and projects as assigned.