Responsibilities
•Acquire leads on prospective customers from the e-commerce portal and from CRM department.
•Review enquiries received on e-commerce portal and contact customers to clarify their queries on products. Also, assist them in selecting the products by undertaking an in-depth needs analysis.
•Leverage the use of e-commerce portal and it’s features to formally explain to customers the product range, availability of stock, pricing and payments process to confirm booking of selected cars.
•Explain vehicle performance, product details, and benefits according to the sales process.
•Follow-up with customers registered on e-commerce portal, during special promotions and offers campaigns from Marketing team.
•Fix appointments to invite potential customers from e-commerce and other sources who have shown interest.
•Greet and continue assistance to the customers when they visit the showroom.
•Offer and accompany the customer in test driving vehicles according to the test drive process.
•Ensure smooth completion of the sales contract and associated documentation.
•Promote and up sell products and services.
•Introduce finance and insurance products during the sales process and support implementation of finance and insurance campaigns.
•Facilitate that the F&I department receives sufficient customer information for a smooth hand-over.
•Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Manager.
•Ensure regular and prompt updates of customer database and records to increase customer satisfaction and loyalty.
Skills
•Strong bilingual communication and interpersonal skills.
•Ability to handle queries and complicated customer complaints professionally.
•Proficiency in using MS software and tools.
•Excellent organizational skills and attention to detail.
•Ability to upsell products effectively.
•Demonstrate team spirit and cooperation.
Al Mulla Group is a leading diversified privately held business group based in the State of Kuwait with presence in 8 countries. With a workforce exceeding 15,000 employees in over 40 Group companies and affiliations with more than 200 international brands, Al Mulla Group has operations in the following fields: Automotive distribution and servicing Engineering Rental & Leasing of Vehicles and Heavy Equipment Insurance Manufacturing Consumer & Corporate Financing Investments Security Services Money Exchange Office Automation Engineering Products Distribution Healthcare Real Estate Education Travel Cargo Services The Group's geographic footprint spans across the Middle East and South Asia with operations in Kuwait, Iraq, Oman, Bahrain, the UAE, Qatar, India and Egypt.
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