NOC Front Office Manager

The NOC Front Office Manager plays a pivotal role in the telecommunications industry, overseeing the operations of the Network Operations Center (NOC) and ensuring seamless communication between various departments. This position is crucial for maintaining high service levels and operational efficiency. The ideal candidate will possess a robust understanding of telecommunications systems and a proven track record in managing teams effectively. The NOC Front Office Manager will be responsible for coordinating incident management, service requests, and ensuring that customer satisfaction is prioritized at all times.

Responsibilities:

1. Oversee daily operations of the NOC, ensuring efficient monitoring and management of network performance.
2. Coordinate incident response and resolution processes to minimize downtime and service interruptions.
3. Develop and implement standard operating procedures for NOC operations.
4. Manage a team of NOC technicians and front office staff, providing training and support as needed.
5. Ensure compliance with industry standards and regulatory requirements.
6. Act as the primary point of contact for escalated customer issues and ensure timely resolution.
7. Analyze performance metrics and prepare reports for upper management.
8. Collaborate with other departments to enhance service delivery and operational efficiency.
9. Conduct regular audits of NOC processes and implement improvements.
10. Stay updated with the latest telecommunications technologies and trends to drive innovation.

Preferred Candidate:

1. Strong leadership skills with the ability to motivate and manage teams.
2. Excellent communication and interpersonal skills.
3. Proficient in network management tools and software.
4. Analytical mindset with problem-solving capabilities.
5. Ability to work under pressure and handle multiple tasks simultaneously.
6. Customer-focused approach with a commitment to service excellence.
7. Experience in project management and process improvement.
8. Adaptability to changing technologies and environments.
9. Strong organizational skills with attention to detail.
10. Ability to foster a collaborative team environment.