Job Description
The role in brief:
The Network Operation Center (NOC) Administrator is responsible for monitoring and maintaining the network and systems infrastructure to ensure high availability and performance. They are also tasked with troubleshooting and resolving network issues, as well as addressing customer inquiries and requests related to network services.
Your Responsibilities:
- Monitor and maintain the network and systems infrastructure, including routers, switches, firewalls, servers, and other network devices and equipment
- Respond to network alerts and outages, troubleshoot and resolve issues in a timely manner
- Coordinate with other IT teams and vendors for troubleshooting and issue resolution
- Provide technical support to customers regarding network services, including connectivity, performance, and security
- Document network incidents, actions taken, and resolutions in a centralized ticketing system
- Participate in on-call rotation to address network emergencies outside of regular business hours
