Al Mulla Electronics Company is strategically partnering with a global leader and technology innovator in consumer electronics, home appliances, and HVAC systems and seeking an experienced and proactive B2C - Key Account Manager (KAM). The ideal candidate will be entrusted with his/her team the management of channel partners, providing comprehensive sales and technical support throughout the sales process. The candidate will be responsible for delivering on action plans to achieve specified targets. B2C - KAM works with retailers and channel partners on strategic selling to meet and exceed sales targets and uncover existing and future project opportunities.
Key Tasks:
•Sales and Revenue Generation: Accountable for meeting and exceeding monthly and quarterly sales targets. This includes expanding the product line, ensuring accurate brand representation in promotional materials, and aiding in setting sales objectives and KPI metrics.
•Account Management: Develop and maintain strong relationships with key clients. Understand their needs and challenges to provide tailored solutions. Manage multi-level relationships within assigned accounts and keep senior management updated on all areas of development.
•Operational Oversight: Oversee inventory and sell-through activities, perform gap analysis to uncover opportunities, and consistently update market analysis. Address issues related to service, returns, and credit. Foster a proactive relationship with the order fulfillment team.
•Market Analysis: Stay updated on industry trends and market intelligence. Maintain expert knowledge of key competitors in major growth categories. Handle revenue and market share data by category, including weekly market trend analysis.
•Professional Development: Commit to self-improvement and training activities. This includes mastering product knowledge and related materials of the brands they represent.
•Strategic Planning: Develop strategic plans to manage and grow accounts, identify growth opportunities, and create a roadmap for expansion.
•Cross-Functional Collaboration: Work closely with various internal teams such as marketing, product development, and customer service to ensure the account's needs are met and to deliver a seamless customer experience.
•Reporting and Communication: Regularly report on account status to senior management. This includes sales results, campaign outcomes, and customer feedback to inform business decisions.
Educational Qualifications
Education Degree
: Bachelor
Major
: • A bachelor’s degree in engineering, business administration, marketing, or a related field is required. An MBA or related advanced degree can be advantageous. • Industry-Specific Knowledge: Knowledge in electronics, engineering, or a related technical field can be beneficial. • Certifications: Certifications in sales, marketing, or account management can be advantageous. Examples include Certified Strategic Account Manager (CSAM) or Certified Professional Sales Person (CPSP).
Experience
Years of Experience
: 5 - 10 Years
Field of Experience
: • Experience in sales, marketing, and business management in the consumer electronics and home appliances. This includes experience with meeting or exceeding sales targets, developing sales strategies, and understanding customer needs.
• Account Management Experience: Experience in managing key accounts is crucial. This includes experience in building and maintaining relationships with key clients, understanding their needs and challenges, and providing tailored solutions.
• Industry Experience: Experience in the consumer electronics industry is highly valuable. This includes understanding the market trends, competitor landscape, and technical aspects of the products.
• Leadership Experience: Experience in leading teams or managing cross-functional projects can be beneficial. This includes experience in collaborating with various internal teams such as marketing, product development, and customer service.
• Strategic Planning Experience: Experience in developing and implementing strategic plans to manage and grow accounts is important. This includes identifying growth opportunities and creating a roadmap for expansion.
Skills
•Sales Skills: Proficiency in sales techniques and strategies is crucial. This includes the ability to persuade and negotiate, as well as the ability to meet and exceed sales targets.
•Relationship Management: The ability to build and maintain strong relationships with key clients is essential. This includes excellent communication and interpersonal skills, as well as the ability to understand and respond to client needs.
•Analytical Skills: Strong analytical skills to assess market trends, perform SWOT analysis, and develop strategic plans for account management.
•Problem-Solving Skills: The ability to troubleshoot and resolve issues is important. This includes addressing service-related issues and finding solutions to meet the client's needs.
•Organizational Skills: Key Account Managers often manage multiple accounts at once, so strong organizational and time management skills are essential.
•Technical Knowledge: For roles in consumer electronics, having a good understanding of the products and the technical aspects can be beneficial. This includes staying updated on the latest products and industry trends.
•Leadership Skills: The ability to lead and motivate a team, manage projects, and collaborate with various internal teams is important.
•Understanding of Business Operations: A comprehensive understanding of business operations, specifically sales, management, finance, and controlling.
•Compliance Regulations: Thorough understanding of Compliance Regulations related to anti-bribery and corruption.
Al Mulla Group is a leading diversified privately held business group based in the State of Kuwait with presence in 8 countries. With a workforce exceeding 15,000 employees in over 40 Group companies and affiliations with more than 200 international brands, Al Mulla Group has operations in the following fields: Automotive distribution and servicing Engineering Rental & Leasing of Vehicles and Heavy Equipment Insurance Manufacturing Consumer & Corporate Financing Investments Security Services Money Exchange Office Automation Engineering Products Distribution Healthcare Real Estate Education Travel Cargo Services The Group's geographic footprint spans across the Middle East and South Asia with operations in Kuwait, Iraq, Oman, Bahrain, the UAE, Qatar, India and Egypt.
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