Manager - Fleet Sales

Responsibilities

1.Business Management

•Assist in designing, developing, and implementing the Fleet & Corporate sales strategy internally and in conjunction with brand standard.

•Effectively manage, and promote the product line through government, tenders, rental, and wholesale channels.

•Provide the GM with business forecast, budget, sales volume, and product mix, planning and profit.

•Regularly monitor departmental performance against relevant KPI’s and budget.

•Develop and implement (in coordination with GM) the pricing and discount policy in accordance with principal policies.

•Develop and implement standard operating procedures for the Fleet & Corporate Sales department where needed and continuously monitor the processes to ensure optimization.

•Develop and implement Fleet & Corporate sales team variable remuneration programs linked to performance.

2.Customer Satisfaction

•Set and monitor business targets related to the CSI score.

•Ensure that professional and friendly service is provided to every customer according to brand image.

•Develop and implement customer lifecycle follow-up systems to create business and increase customer loyalty.

3. Customer Vehicle Delivery

•Ensure that pre-delivery inspection has been completed according to brand policies.

•Ensure that vehicle hand-over is done according to brand distributor standards.

4.Stock Monitoring and Ordering Management

•Manage vehicle stock levels in accordance with distributor policies.

•Ensure that the DMS is continuously updated with accurate vehicle information and stock levels.

•Monitor the sales pipeline and oversee the vehicle ordering process to always ensure the correct stock levels.

5.Market Development

•Monitor the relevant competitor activities in the local market such as pricing, promotions and/or sales-related processes and propose improvement measures.

•Plan, implement and regularly evaluate promotion campaigns in coordination with Marketing & CRM department.

6.Auto Financing and Insurance Sales Support

•Ensure competitive auto financing and insurance product information is conveyed during the vehicle sales process.

•Ensure support of the Sales department for implementation of auto finance and insurance campaigns

7.Reporting

•Ensure regular reports on vehicle sales and stock management are generated as required by management.

•Ensure that customer database is up-to-date and detailed customer information is provided across all departments as required.

8.Compliance

•Know and understand the local laws which govern the automotive industry and ensure that the business complies with the relevant legislation.

•Ensure that checks are implemented to monitor whether all processes are in line with legal / compliance requirements within the distributor and business partners.

9.People Management

•In conjunction with GM and HR, determine manpower required for Sales, employ new staff and develop an induction plan.

•Establish business objectives and personal development goals and monitor performance against agreed targets.

•Develop and motivate employees according to their abilities and skills.

•Determine training needs and secure suitable training.

•Provide continuous guidance, support, and feedback to subordinates.

•Encourage compliant behavior and ensure company HR policies are adhered to at all times.