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IT Technical Support- Kuwait

30+ days ago 2024/12/07
Full Time Employee
500 Employees or more · IT Services

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Job Description

Accountabilities:

  • Provide desktop support to end-users, including troubleshooting hardware and software issues, installing and configuring desktop systems, and resolving connectivity issues.
  • Respond to help desk tickets and service requests promptly, escalating issues as needed and ensuring timely resolution within defined SLAs.
  • Perform hardware maintenance tasks, including installing, upgrading, and repairing desktop computers, laptops, printers, and other peripherals.
  • Install, configure, and update software applications on desktop systems, ensuring compatibility and compliance with organizational policies.
  • Provide user training and education on desktop applications, tools, and best practices to enhance end-user productivity and proficiency.
  • Document technical solutions, troubleshooting steps, and user interactions accurately and comprehensively in help desk ticketing systems or knowledge bases for future reference.
  • Implement and enforce desktop security measures, including antivirus software updates, system patches, and user access controls, to protect against security threats and vulnerabilities.
  • Maintain accurate inventory records of desktop hardware, software licenses, and peripherals, tracking asset movements, deployments, and retirements.
  • Provide remote desktop support to off-site users, using remote access tools and techniques to troubleshoot and resolve technical issues efficiently.
  • Offer hands-on assistance and guidance to end-users, including setting up new workstations, configuring email accounts, and resolving user account issues.


Skills

Qualifications:

  • 5+ years of experience in a similar role.
  • Strong technical knowledge and troubleshooting skills in desktop hardware, operating systems (e.g., Windows, macOS), software applications, and peripherals.
  • Excellent customer service skills to provide courteous and effective support to end-users, addressing their technical issues promptly and professionally.
  • Proficient problem-solving abilities to diagnose and resolve desktop-related issues efficiently, both hardware and software.
  • Clear and concise communication skills, both verbal and written, to interact with end-users and document technical solutions effectively.
  • Strong attention to detail to accurately identify and document technical issues, solutions, and user requirements.
  • Ability to prioritize tasks, manage workload, and meet service level agreements (SLAs) and deadlines effectively.
  • Flexibility to adapt to changing technologies, user needs, and work environments, staying updated with industry trends and best practices.
  • Collaboration and teamwork skills to work effectively with other IT team members and departments to address escalated issues and implement solutions.


Certifications:

Mandatory certifications requirements:

• CompTIA A+ Certified.

• ITIL V3 Foundation Certified.

• MOS 2016 Certified

• MCSE Certified


Academic Qualification

  • 3 years Diploma

Preferred Candidate

Residence Location
Kuwait
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Diyar United Company
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Established in 1980, Diyar has been, since more than thirty years, managing large and complex technology projects. Its high caliber and professional work force, its strategic alliances with leading technology companies, its focus on meeting client business objectives, its investment in technology initiatives that help the economy and society and its commitment to Total Quality Management, Occupational Health & Safety Management and Environmental Management makes Diyar an ideal partner for our client technology and service requirements. As leading IT Company in Kuwait, Diyar experience varies from strategic thinking, project management, business analysis and developing integrated service models suitable for any complex environment to ensure that the services are provided efficiently, professionally and within the service levels.

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