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IT Technical Support

Today 2025/05/17
Full Time Employee · Min 2 Years of Experience
500 Employees or more · Accounting

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Job Description

We are seeking a skilled and customer-oriented IT Technical Support to provide expert assistance for inquiries and issues related to computer systems, software, and hardware. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and the capacity to perform effectively under pressure in a dynamic, fast-paced environment.

 

Key Responsibilities:

  • Respond to IT support tickets, calls, and emails promptly and professionally.
  • Serve as the first point of contact for all users, providing problem resolution and support.
  • Diagnose and troubleshoot hardware, software, network, and system issues.
  • Install, configure, and maintain desktop and laptop computers, printers, CCTV, and other IT equipment.
  • Assist users with software installations, upgrades, and system updates.
  • Document issues and resolutions in the Service Desk tracking system.
  • Provide remote support to users via remote desktop tools or VPN.
  • Maintain an up-to-date IT asset inventory, ensuring all equipment is accurately tracked.

 

Key Application:

• Microsoft D 365

• IT ServiceDesk System

• ZKbioTime

 

Qualifications: 

  • Bachelor’s degree in Computer Science or equivalent experience relevant to the functional area.
  • 3 to 5 years of experience in administering a help desk.


Skills

  • Bilingual preferred (English and Arabic).
  • Strong problem-solving and analytical skills.
  • Must possess a valid Kuwait driver’s license.
  • Expected joining date : ASAP


Preferred Candidate

Years of Experience
Min: 2
Residence Location
Kuwait
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THE BRIDGE CO.
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The Bridge Co. was established in 2021, to provide a variety of services to the US Department of Defense and foreign contractors including Vehicle and Equipment Leasing, Housing, Manpower Supply, Dining Facility Management, Transportation, Construction, and many more.

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