IT Helpdesk Secretary

Administrative Support:

• Schedule meetings, prepare agendas, and maintain records for the IT department.
• Draft and circulate official IT correspondence, memos, and reports.
• Act as a liaison between IT staff and other departments.
• Prepare purchase requests for hardware, software, and services.

Documentation:

• Maintain documentation for IT policies, procedures, and user guides.
• Keep inventory and records of IT assets and licenses.

User Account Management:

• Handle account creation, password resets, and user access issues (on AD)
• Maintain records of IT equipment and user assignments.

Technical Support

• Respond to user inquiries via phone, email, chat, or in person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide step-by-step technical guidance to users.
• Log and track user issues in the helpdesk or ticketing system

Remote Support:

• Provide remote assistance to users working offsite.
• Configure and troubleshoot VPNs or remote access solutions.
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