ASSET & EXPERIENCE:
· Treat all furnishings, artwork, tools and equipment responsibly and with care so that the hotels assets are protected and effectively maintained.
· Use cleaning products and cleaning supplies according to instruction and safety procedure.
· Be security conscious with keys and open room doors.
· Be aware of the hotel emergency, fire and safety procedures.
· Follow the safety precautions while working with heavy machinery and strong chemicals as required.
PEOPLE:
· Attend daily briefings with the Supervisor/ Executive Housekeeper and pay careful attention to all instructions and priorities for the day and as per shift. Contribute to the meetings with suggestions and by asking questions.
· Pick up work assignment, key, guest and cleaning supplies according to established procedure and proceed to the assigned area.
· Follow the safety precautions while working with heavy machinery and strong chemicals as required.
· Always take care of the personal appearance and grooming, adhere to the THH uniform standards.
· Replenish the maid cart/trolley with guest and cleaning supplies from the pantry room, ready for pick up by the coming attendant at the following shift.
COMMUNITY:
· Observe and anticipate a guest wishes while cleaning a room and or public areas, thus to exceed the guest’s expectation and make his / her stay as pleasant as possible.
· Be helpful and courteous to guests while working in guest rooms at all times.
· Report all maintenance to Engineering department accordingly.
· Report lost and found items found at the guest rooms to the Supervisor at once and handle the items according to Lost & Found procedure.
GROWTH:
· Actively participate in and conduct the daily meetings.
· To meet internal and external guest expectation is essential but to delight guests is an overriding priority.
· Adhere to follow THH standards and policies at all times.
· Complete work assignment according to established procedure.
· Perform special cleaning tasks, as requested by the Housekeeping Supervisor on shift.
EXPERIENCE & SKILLS
· At least 2 years of experience as a room attendant in a hotel or similar environment.
· Proficient in English, both spoken and written, for effective communication with guests and team members.
· Strong attention to detail to ensure rooms are cleaned and presented to the highest standards.
· Excellent time management skills to efficiently complete daily room quotas.
· Knowledge of cleaning procedures and proper use of cleaning chemicals and equipment.
· Clean bedrooms, bathrooms and suites according to established procedure and carry out special cleaning tasks as required.