General Manager (B2B Operations)

We are seeking a dynamic and experienced General Manager to lead and oversee the operations of our flower shop, with a particular focus on expanding our B2B (corporate level) clientele. The ideal candidate will have a proven track record in managing business operations, driving sales growth, and developing strong relationships with corporate clients. This role requires a strategic thinker with excellent leadership skills and a deep understanding of the floral industry.

Key Responsibilities:

Leadership & Management:

• Oversee the day-to-day operations of the flower shop, ensuring efficiency and productivity across all departments.
• Lead and mentor a team of [X] employees, fostering a positive and collaborative work environment.
• Develop and implement business strategies that align with the company’s goals and objectives.

B2B Sales & Client Relations:

• Develop and execute a comprehensive B2B strategy to attract and retain corporate clients.
• Build and maintain strong relationships with corporate clients, understanding their needs and providing customized floral solutions.
• Identify and pursue new business opportunities within the corporate sector to expand the shop's client base.

Financial Management:

• Manage the shop’s financial performance, including budgeting, forecasting, and financial reporting.
• Monitor and control operational costs, ensuring profitability and financial sustainability.
• Analyze sales data and market trends to inform strategic decisions.

Vendor & Inventory Management:

• Oversee vendor relationships, ensuring quality products and timely deliveries.
• Manage inventory levels to meet customer demand while minimizing waste.
• Negotiate contracts with suppliers to secure favorable terms and pricing.

Marketing & Promotion:

• Collaborate with the marketing team to develop and implement promotional campaigns targeting corporate clients.
• Utilize various marketing channels to increase brand awareness and drive B2B sales.
• Represent the shop at industry events and networking opportunities to build brand presence.

Customer Service:

• Ensure the highest level of customer satisfaction by delivering exceptional service and addressing client concerns promptly.
• Monitor customer feedback and implement improvements to enhance the client experience.
• Develop loyalty programs and incentives to encourage repeat business from corporate clients.