Front Office Agent

Front Desk Position Objective: Work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.

· Greet customers when they come into the facility

· Communicate effectively with potential and existing customers

· Build relationships with families

· Handle customer complaints gracefully with a win/win outcome

· Report to manager if complaints are unresolved

· Lead by example for other staff members by using the customer-focused principle in every customer interaction

· Uphold our Aqua-Tots Swim Schools Core Values

· Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff

· Sell swimming lessons, birthday parties and related swimming merchandise

· Answer phones with the proper Aqua-Tots Swim Schools greeting

· Provide information about our facility, swim programs, and birthday parties

· Give facility tours to new and existing customers

· Register new/existing customers

· Enter absences/schedule makeups

· Prepare new customer Welcome Packets

· Process registration fees and tuition payments at time of registration

· Obtain and verify paperwork from new families on the first day of lessons

· Communicate to instructors absences and makeups recorded during current shift

· Fill out Certificates of Completion for all graduates

· Take photos of all graduates with Ollie the Otter

· Perform all duties as outlined on the daily shift checklist

· Ensure facility safety and cleanliness

· Opening or closing of facility

· Stock snack bar, retail merchandise, office forms and supplies, and all promotional materials

No required previous work experience.

Preferably speaking English and Arabic.

Job Type: Full-time

Salary: KD250.000 - KD350.000 per month

Education:

• High school or equivalent (Required)

Language:

• English (Required), Arabic (Required)