Your web browser (Chrome 131) is out of date.Franchise Hotel - Outlet Manager
Hotel Brand: Vignette Collection
Location: Kuwait , Kuwait City
Hotel: Arabella Beach Hotel - (KWIAA)
Job number: FRKWIAA
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This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees
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By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer
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Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.
The Outlet Manager is responsible for overseeing the entire operation of the Rooftop Outlet, ensuring exceptional guest experiences. This role involves managing colleagues, maintaining high service standards, driving financial performance, and fostering a positive work culture. Focus on guest satisfaction, operational efficiency, and team development while adhering to health, safety, and Hotel policies. The goal is to create a welcoming and efficient dining environment that aligns with the outlet’s brand and business objectives .
Your day to day
• Operational Oversight: Manage daily operations ensuring smooth service. • Guest Experience: Ensure high levels of guest satisfaction by personally interacting with guests, addressing complaints, and maintaining service standards. • Team Leadership: Supervise and motivate colleagues, conduct shift briefings, and ensure proper training for seamless service delivery. • Financial Management: Control costs, manage budgets, and implement strategies to maximize revenue and profitability. • Menu and Promotions: Collaborate with the culinary team to develop menus, specials, and promotions tailored to the outlet dining concept.
What we need from you
• Experience: Proven experience in managing a high-volume outlet, preferably in the hospitality industry. • Leadership Skills: Strong ability to lead, train, and develop a diverse team to deliver consistent service. • Customer Focus: A passion for guest satisfaction and the ability to handle guest complaints effectively. • Financial Acumen: Skills in budgeting, cost control, and revenue management to achieve financial targets. • Adaptability: Flexibility to work across multiple shifts and adapt to the dynamic needs of an all-day dining operation. • Communication Skills: Excellent communication and interpersonal skills for handling guest interactions. Ability to communicate both Arabic and English is essential.
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
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