About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
What you will do
Provide an enjoyable, relaxed and peaceful spa experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
Greet guests with a warm smile and with professionalism, escort them to the changing room and to the treatment room. Ensure any treatment and shower room is set up and fully stocked complying with all company standards of service, hygiene and cleanliness.
Perform all facial and body treatments according to established Four Seasons protocols, being knowledgeable about all Spa products and services offered. Be familiar with all Hotel services and facilities.
Proven knowledge and experience with a variety of treatments including; aromatherapy, reflexology, deep tissue, and Swedish is required.
Read the guests and customize their service to ensure peace and relaxation.
Anticipate guest needs, ascertain satisfaction and respond urgently and appropriately to guest concerns and requests.
Report any complaints to the management team.
Upsell Spa products considering guests’ needs and departments sales targets. Maximize department revenue achieving sales targets set by the management team.
What you bring
At least 2 years’ experience within a high-end luxury spa, hotel, or resort.
This position is physical by nature and requires candidates to meet all of the essential functions of this position.
Solid knowledge of various treatment protocols.
Proper license and qualifications is required.
Requires attention to detail and problem solving skills
Excellent interpersonal and organization skills, teamwork attitude, an outgoing personality and a can-do approach to any request.
What we offer
Full board shared living accommodation in a high quality, well-resourced compound
Complimentary nights at FS Hotels worldwide
Regular social and sporting events
Paid home leave tickets
Quality employee meals
Free transportation to and from work
Work Authorization
Hotel will apply for the work authorization for the successful candidate
We look forward to receiving your application!