F&B Attendant

Your day-to-day 

FINANCIAL RETURNS 

Assist with the preparation of functions and service 

Attends and participates in daily briefings and other meetings as scheduled 

Comply with Time and Attendance Policies 

PEOPLE 

Assist with the preparation of an outlet for service including 

To assist the Restaurant Managers with the delivery of F&B service in accordance with departmental standards and procedures. 

Establishes and maintains effective employee working relationships 

Communicates with the Outlet/Restaurant Manager any difficulties, guest comments and other relevant information.  

-Cleaning of equipment 

-Sorting of stores equipment 

-Cleaning and maintaining glassware for service 

-Cleaning and maintain flatware for service 

-Cleaning and maintain china for service 

-Preparing waiter stations 

-Preparing buffet service 

-Preparing service equipment and materials 

-Assisting with table preparation 

GUEST EXPERIENCE 

Interacts with guests in each of the outlets to solicit comments. 

Actively participate in training and development programs and maximize opportunities for self-development    

Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers  

Demonstrate service attributes in accordance with industry expectations and company standards including: 

Being attentive to Guests  

Accurately and promptly fulfilling Guests requests 

Anticipate Guests needs 

Maintain a high level of knowledge which affects the Guest experience 

Demonstrating a ‘service’ attitude  

Taking appropriate action to resolve guest complaints 

RESPONSIBLE BUSINESS 

Mise-en Place and Food Preparation 

Assist with receiving and storage of goods 

Clean and maintain equipment and premises 

Maintain hygienic standards and procedures 

Assist with cellar operations 

Mini Bar duties including: 

Filling mini-bar trolleys 

Checking used stock against issued stock 

Replacement of stock in accordance with mini-bar procedure 

Recording of replacement of stock 

Billing procedures in line with hotel policy 

Ordering of mini-bar items 

Storing of mini-bar items 

Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook   

Comply with Company Grooming Standards 

What we need from you 

Preferably with a University degree 

At least two years in Hotel & Restaurants capacity 

Excellent English skill, both oral and written 

Presentable and a team player 

How do I deliver this? 

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. 

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. 

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests  

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay 

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs 

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner