To achieve monthly sales targets by building profitable sales to new and existing customers through E-commerce. Manage the E-commerce Website and applications, Contacting customers, explain product features, answer any questions, Solve problems, and negotiate prices.
Manage the Content Management System of E-Commerce Website and applications.
Manage and review product presentation on site to ensure correct categorization, images, pricing and promotional offers are accurate and meet internal requirements.
Respond to customer web inquiries.
Assist customers via chat or/and email regarding placing orders, order confirmation, product/promotion questions, delivery status, returns, etc. with the goal of increasing business, customer satisfaction and retention.
Assist customers with product selection, answers questions, and suggests various product options that are available.
Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the company to provide a solution according to defined procedures.
Work directly with customers to resolve order-related issues
Assist with Logistics to ensure smooth order process and delivery.
Process product orders and answer questions regarding availability and pricing.
Assist customers with technical support of their product.
Provide recommendations on product purchases (Cross sell, up sell, and alternative).
Work with team to achieve department goals.
Suggest promotions, offers, and discount for enhancing the sales.
Work closely with marketing for promoting the Ecommerce website/application to develop the business.
Perform other duties as assigned by Head of dept.
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