Job Description
Job Overview:
We are seeking a highly motivated and skilled Dynamics 365 (D365) Functional Support & ERP Coordinator to join our team. This role combines responsibilities of both functional consulting for the D365 system and coordinating ERP system support activities across the organization. The ideal candidate will leverage their expertise in business processes and technical systems to ensure the smooth operation, optimization, and continuous improvement of our ERP system while working closely with business units to meet strategic goals.
Key Responsibilities:
Functional Consulting (D365) F&O:
- Requirements Gathering & Analysis: Collaborate with business stakeholders to gather and analyze requirements for various D365 modules (e.g., Finance, Supply Chain, HR) and translate them into functional specifications.
- Solution Design & Configuration: Design, configure, and implement solutions within D365 to align with business needs, ensuring optimal functionality and process efficiency.
- Customization & Integration Support: Work with technical teams to translate requirements for customizations and integrations where necessary, ensuring alignment with business objectives.
- Testing & QA: Develop test plans, perform functional testing, and assist in user acceptance testing (UAT) to ensure the system meets business requirements.
- Training & Documentation: Create and deliver training sessions for end-users and develop comprehensive user guides and other supporting documentation for D365 users.
- Continuous Improvement: Identify opportunities for process improvement and propose system enhancements within D365 to optimize business operations.
ERP Coordination (D365) F&O:
- ERP System Support & Maintenance: Provide ongoing support for the ERP system (e.g., D365), resolving issues and managing service requests to ensure optimal system performance.
- User Access & Security Management: Oversee user access management, including permissions, roles, and security protocols within the ERP system to ensure compliance and data integrity.
- Cross-Functional Liaison: Act as the primary liaison between business units and IT to address ERP-related needs, ensuring alignment and efficient communication across departments.
- Reporting & Analysis: Assist in generating both regular and ad-hoc reports from the ERP system, analyzing data to provide actionable insights for decision-making.
- Project Support: Assist in ERP upgrade projects by coordinating tasks, timelines, and resources across departments to ensure timely and successful delivery.
Skills
Required Skills & Qualifications:
- Education: Bachelor’s degree in Information Technology or related field.
- Experience: Minimum of 3-5 years of experience working with Dynamics 365 (D365) ERP systems as a Functional support or similar platforms.
- Business Acumen: In-depth knowledge of business processes and the ability to map them to ERP functionality for various departments (Finance, Operations, HR, Sales, etc.).
- Communication: Excellent verbal and written communication skills, with the ability to work with stakeholders at all levels of the organization.
- Analytical Skills: Ability to analyze complex issues, troubleshoot ERP system problems, and recommend effective solutions.
- Organizational Skills: Strong ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
Preferred Skills:
- Certifications: Microsoft Dynamics 365 certification (Functional Consultant or equivalent).
- ERP System Knowledge: Experience with other ERP systems (SAP, Oracle) is a plus.
- Technical Skills: Familiarity with SQL, data management, and system integrations.
- Industry Knowledge: Understanding of industry-specific processes (e.g., manufacturing, retail, finance) and how they map to ERP systems.
Working Environment:
This is a dynamic, cross-functional role that requires close collaboration with various departments to ensure that the D365 ERP system meets the evolving needs of the business. The successful candidate will be both a functional resource and a business support partner, driving improvements in ERP systems and providing critical support for their day-to-day operations.
