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Job Description

Job Responsibilities

  • Explain all services available to the customer, including packing, moving, forwarding, shipping, storage and insurance. (Inbound and outbound).
  • Clearly explain to the customer their responsibilities and the services for which the company is responsible.
  • Establish a detailed contract for each move that specifies the business and service level agreement. Ensure both parties sign the contract before the move begins.
  • Accurately maintain all required documentation and handle all communication with the customer, agents, carriers, and the company.
  • Send a quotation when a pre-move is requested by a booker (overseas agent) within 3 working days and to the customer within 4 working days.
  • Send shipping documents and instructions within the following timelines:
  • Air shipments: within 24 hours.
  • Sea shipments: within 3 working days.
  • Confirm delivery to the booking agent within 2 working days.
  • Send the signed delivery note, packing list within 4 working days.
  • Issue invoices within 30 working days.


Skills

Candidate Requirements

  • Preferably Kuwaiti National   
  • 2 years of shipping knowledge & documentation.
  • Good telephone manners / Customer handling.
  • Experience and good knowledge of the local shipping documentation. 
  • Necessary computer operating skills of MS office skills
  •  

Education

High School Certificate / Diploma 

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Alghanim Industries
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Alghanim Industries is one of the largest, privately owned companies in the Gulf region. A multi-national company in outlook with operations in 40 countries, Alghanim Industries is a multi-billion dollar company with more than 30 businesses. Alghanim Industries place a high value on commitment and investment in our people who contribute to the continued growth and vitalization of our business. Renowned for our progressive business culture and management philosophy, we consider finding and developing talented and energetic people the key to our continued success. Alghanim Industries has a heritage of over 100 years as a successful commercial enterprise in the Gulf region, with a proven track record of reacting to economic and market changes. As a result, this diversified multi-national corporation has built a reputation synonymous with market leadership.

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