Director – Property Management

The incumbent will manage three units: Fir-out, Facility Management and projects Development.

Key Responsibilities

·        Provide guidance on leading and best practices for facilities management programs, standards and solutions to maintain functional and efficient operations for all employees, tenants, consumers and center visitors.

·        Develop and manage the Property Management Department budget and external contracts in line with the business requirements; taking into consideration a financial performance review on a monthly / quarterly basis, if changes occur.

·        Review and recommend the Annual Property Operations Plan recommended by the external service provider to the Chief Operations Officer (COO) for approval.

·        Maintain an effective manpower plan in alignment with the facilities management programs and plans.

·        Oversee and provide direction on the implementation of all works and projects within the center and business tower operations.

·        Oversee the center building, business tower and facilities maintenance inspections; lead preventive maintenance programs / plans presented by the Property Management team / external service provider.

·        Ensure that all maintenance requests are resolved and completed in a timely and efficient manner to ensure the safety and uninterrupted operation of all equipment & systems within the property.

·        Manage vendor's contracts, vendor's schedules, etc., and establish vendor's priorities within contracts and participate in developing and implementing modifications and revisions to existing and new vendor contracts.

·        Prioritize service calls by tenants in the areas of electrical, mechanical, HVAC and plumbing needs and ensure timely follow-up upon completion of service calls.

·        Approve orders for parts and supplies as required, and ensure sufficient stock and inventory.

·        Manage and control all petty cash transactions related to the department.

·        Lead discussions for ways to improve the efficiency, sustainability and space utilization of the property and communicate findings and suggestion to the Chief Operations Officer (COO).

·        Stay abreast of all best practices in the industry and try to integrate them into operations where feasible.

·        Ensure that all reports that are submitted to governmental bodies are developed using accurate and reliable information, and submitted in a timely manner.

·        Create, maintain and update the facilities guidelines and ensure it is distributed to all tenants.

·        Create, maintain and update the emergency evacuation plan.

·        Organize fire drills and ensure that all fire-fighting equipment is properly maintained and enforce the relevant fire safety standards.

·        Coordinate all operations with the facility management service providers and contractors to ensure smooth and efficient functioning of the property.

·        Ensure any accidents or incidents are attended to / resolved in a timely fashion and in an efficient, feasible manner; ensure they are recorded and archived in appropriate detail.

·        Review and sign off on all work permits issued to contractors for undertaking work within the center or business tower.

·        Oversee and coordinate any procurement activity related to the department’s operations and monitor the payments made to service providers in line with the contractual terms.

·        Provide estimates for facilities preventative and corrective maintenance costs as and when requested.

·        Investigate potential obsolescence of fixed assets and report the same to management / COO; take necessary corrective actions if required.

·        Ensure that the car park and office grounds are maintained in a good condition.

·        Inspect and evaluates performance of personnel and contractors; identify problem areas, and direct corrective action accordingly.

·        Ensure compliance of the Security & HSE systems and programs as well as local laws and regulations by all department employees.