Director of Revenue Management

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

About the role

Four Seasons Hotel Kuwait at Burj Alshaya is looking for a Director of Revenue Management who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. The Director of Revenue Management will be a member of a dynamic team delivering great service to our internal and external guests. This position reports to the Commercial Director (Sales & Marketing).

The Director of Revenue Management is responsible for the interpretation of business analytics into tactical strategy. They provide focused expertise that will guide and direct the hotel Revenue Strategy Team through effective and measurable revenue management initiatives. 

They work closely with the Commercial Director  to implement and consistently execute optimal revenue strategy, enabling key strategic and operational decisions for the hotel.

Professional Qualifications & Work Experience

• Completed a university degree in Accounting, Business Administration, or Hotel Management.

  
  

• 2 – 3 years’ experience working in a luxury hotel revenue management with Four Seasons or similar business analytics and strategy role.

  
  

Key Activities Outcomes

Interpret business analytics into meaningful action to improve performance.

Business owner of all Revenue Management systems and tools, including, but not limited to, RMS, PMS, BI tools, Benchmark tools, Rate Shopping tools, Competitor Intelligence platforms.

Effectively manage inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS). Oversee and manage the Reservations and Communication department operation along with the Core Manager.

Lead optimal pricing strategy analysis and recommendations for all room classes and market segments. Managing group blocks and guiding sales team with groups evaluation and pricing decisions.

Ownership of OTA Market Manager relationship

Contribute guidance and recommendations for local merchandising strategies.  Liaise regularly with hotel digital marketing and communications teams, agencies, and vendors on campaign management opportunities.

Create and submit hotel forecasts leveraging RMS. Monitor accuracy on weekly basis.

Lead weekly Revenue Strategy meetings separate from Forecast Meetings.  Build consensus within Revenue Management Team to move new initiatives forward.

Assist Marketing and Finance leadership in annual budget, marketing plan and sales goal preparation.  

Key Behavioral Competencies  

• Reading, writing and oral proficiency in the English language, Arabic will be an added advantage.

  
  

• Must be able to condense complex data into meaningful strategy.

  
  

• Ability to tell a story with data, effectively communicating insights from a dataset using narratives and visualization for a qualitative analysis that drive action from the audience.

  
  

• Ability to present contrarian viewpoint and gain consensus through business analytics.

  
  

• Ability to work under pressure and meet various deadlines in a fast-paced environment.

  
  

• Ability to manage time successfully, prioritize effectively, and handle multiple tasks simultaneously.

  
  

• Excellent analytical, organizational, and problem-solving skills.

  
  

• Capable of working and communicating effectively with reservation team, senior management in Regional/Home Office, hotels, and other subsidiaries.

  
  

• Must be flexible and dependable to work beyond a standard workday when required.

  
  

• Strong management skills.

  
  

• Able to work independently with minimal supervision.

  
  

The benefits offered by Four Seasons Hotel Kuwait include:

• Department Head benefits as per Four Seasons Kuwait policy

  
  

• Complimentary nights at other FS Hotels worldwide

  
  

• Regular social and sports events

  
  

• Paid home leave with flight tickets

  
  

• Complimentary employee meals and Uniforms

  
  

• Health medical and insurance benefits

  
  

Work Authorization

Hotel will apply for the Kuwait work authorization for the successful candidate.

We look forward to receive your application!