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Customer Success Executive

Today 2024/12/20
1-4 Years of Experience

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Job Description

We are seeking a motivated and results-driven Bilingual Customer Success Executive to join our growing Auto parts sales team located in Kuwait. The ideal candidate will be passionate about customer satisfaction and will play a critical role in helping our clients maximize the value of our products and services.

 

Key Responsibilities:

  • Build and maintain strong relationships with automotive customers, including retailers, garages, and fleet operators.
  • Understand customer needs and recommend appropriate auto parts and services tailored to their requirements.
  • Monitor customer engagement, usage metrics, and feedback to identify opportunities for improvement and growth.
  • Collaborate with sales, technical support, and logistics teams to resolve customer issues and ensure timely delivery of products.
  • Conduct regular follow-ups and business reviews with customers to assess satisfaction and gather insights.
  • Identify upselling and cross-sell opportunities to enhance customer accounts and drive revenue growth.
  • Stay informed and updated about industry trends, product developments, and competitor offerings to provide relevant information to customers.


Skills

Qualifications:

  • Bachelor’s degree in business, Automotive Technology, or a related field.
  • Proven work experience of 2-5 years in customer success, account management, or sales within the automotive or related industries in Kuwait is a must.
  • Strong knowledge of auto parts and aftermarket services is preferred.
  • Arabic speaker with proficiency in English language.
  • Ability to analyze data and derive actionable insights to improve customer satisfaction.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Strong problem-solving skills and a proactive customer service mindset.
  • Ability to work collaboratively in a team-oriented environment.


Job Details

Job Location
Al Kuwait Kuwait
Company Industry
Automotive Repair, Spare Parts, & Support Services
Company Type
Employer (Private Sector)
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 1 Max: 4
Residence Location
Kuwait
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Burhantec

Burhan Technology is a leading IT software and hardware solutions provider with a wide range of services that offers highly skilled & certified IT professionals who can provide expertise IT solutions to your company. BurhanTec’s domain of expertise covers all the major areas of concern. To name a few: · IT Infrastructure. · Networking & Security. · Virtualization. · Backup & High Availability. · IT Consultation · IBM Servers & Storage Solutions · Computer Hardware & Software · Online e-Commerce Portal (www.wantitbuyit.com) Having a well-established track record and our services have always met with great customer satisfaction. We offer great service at a very competent price and have never been known to compromise on the quality of our service.

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