Customer Service Representatives - Part time

The role of a Customer Service Representative (CSR) in the investment, securities, and funds sector is crucial for maintaining client satisfaction and loyalty. As a part-time position in Kuwait, this role offers an opportunity for individuals to engage with clients, resolve issues, and provide information about financial products and services. The ideal candidate will possess strong communication skills and a passion for customer service, ensuring that clients receive the best possible experience.

Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Assist clients with account-related issues, including transactions, balances, and product information.
3. Provide accurate information about investment options and services offered by the company.
4. Document customer interactions and maintain records of inquiries and resolutions.
5. Collaborate with other departments to resolve complex customer issues effectively.
6. Identify opportunities for upselling additional services based on customer needs.
7. Conduct follow-ups with clients to ensure their satisfaction and address any ongoing concerns.
8. Stay updated on industry trends and company policies to provide informed assistance.
9. Participate in training sessions to enhance product knowledge and customer service skills.
10. Maintain a positive attitude and professional demeanor while interacting with clients.

Preferred Candidate:

1. Strong verbal and written communication skills.
2. Ability to handle stressful situations with professionalism.
3. Detail-oriented with excellent problem-solving skills.
4. Proficient in using customer service software and tools.
5. Ability to work independently and as part of a team.
6. Flexibility to work part-time hours, including weekends if necessary.
7. Prior experience in customer service or a related field is preferred.
8. Knowledge of financial products and services is a plus.
9. Strong interpersonal skills to build rapport with clients.
10. Willingness to learn and adapt to new processes and systems.