Customer Service Agent

The Customer Service Agent plays a crucial role in ensuring customer satisfaction and maintaining the reputation of our catering and food service business. This position requires excellent communication skills, a friendly demeanor, and the ability to handle customer inquiries and complaints effectively.

The ideal candidate will be responsible for providing exceptional service to our clients, assisting them with their needs, and ensuring a positive experience with our brand.

Responsibilities:

1. Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
2. Assist customers with their orders, including taking orders, processing payments, and providing product information.
3. Handle customer complaints and resolve issues efficiently to ensure customer satisfaction.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with team members to improve service delivery and customer experience.
6. Provide feedback to management regarding customer trends and areas for improvement.
7. Participate in training sessions to enhance product knowledge and customer service skills.
8. Ensure compliance with company policies and procedures while interacting with customers.
9. Assist in maintaining a clean and organized work environment.
10. Promote special offers and new products to customers to enhance sales opportunities.