Reports To: Customer Service Manager
Department: Customer Service
Job Summary: A Customer Service Advisor is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Key Responsibilities:
· Receive all incoming calls; greet callers and route calls to appropriate personnel in a timely and efficient manner.
· Provide customers with accurate information at all times.
· Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/hold time.
· Create complaint tickets correctly, in adherence with policies and procedures.
· Update the database with the most recent customer information.
· Make requisite attempts to handle customer complaints in a prompt and effective manner as per company policies and procedures and escalate cases to superior if required.
· Take note of messages from external callers in case the concerned employee is not available and ensure that the message is delivered.
· Escalate cases that require intervention by Call Service Manager.
· Assist colleagues and foster an environment of teamwork and collaboration
· Ensure that all phone lines are working properly and report malfunctions to Head Office and alert phone technicians for rectification
Candidate Profile:
· Requirement open for Female Arab nationals
· Required minimum 2-4 years' experience in relevant business
· Required Diploma, University degree, Bachelor’s Degree in Business Administration or Marketing is preferable
· Requires good communication, computer skills & willing to work in two shifts
· Preferred Age below 30 years
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