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Customer Experience Manager

29 days ago 2024/10/17
5-7 years of experience

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Job Description

  • Monitoring and analyzing customer service metrics will be a key aspect of your role, as you strive to identify areas for improvement and implement strategies to optimize the efficiency and effectiveness of the customer service team.
  • Acting as the point of escalation for complex customer inquiries, you will work closely with the team to resolve issues promptly and maintain a high level of professionalism.
  • Analyzing customer service metrics, monitoring performance, and implementing optimization strategies for the team are integral responsibilities.
  • Essential responsibilities include collaborating with sales and product development teams to address customer issues and provide input for product or service enhancements.

Skills

  • Customer-Centric Mindset: A focus on understanding and meeting customer needs is essential. A successful Customer Service Manager should be dedicated to ensuring a positive customer experience, anticipating customer requirements, and implementing strategies to exceed customer expectations.
  • Outstanding verbal and written communication skills are a must for effective customer interaction and problem resolution.
  • Effectively solving customer issues requires a Customer Service Manager with strong problem-solving skills and analytical thinking.
  • A successful Customer Service Manager prioritizes a customer-centric approach, anticipating needs and ensuring a positive customer experience.

Job Details

Job Location
Al Kuwait Kuwait
Company Industry
Catering, Food Service, & Restaurant
Company Type
Recruitment Agency
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 5 Max: 7
Residence Location
Kuwait
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SOS HR Solutions is the premier provider of executive human capital solutions in the Middle East. One of our core business services is the executive search and placement, which is across all domains & disciplines, successfully serving the MENA region since 1975.

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