Customer Support:
Respond to customer inquiries via phone, email, and chat in both Arabic and English.
Provide accurate information regarding our services, pricing, and appointments.
Address customer complaints and resolve issues promptly to ensure satisfaction.
Translation Support:
Translate customer inquiries, communications, and service documents from Arabic to English and vice
versa, ensuring accuracy and cultural sensitivity.
Work with internal teams to facilitate clear communication for Arabic-speaking clients.
CRM Management:
Utilize CRM to manage customer interactions, track service requests, and maintain customer records.
Log all customer interactions accurately and update records in Bitrix24.
Ensure timely follow-ups and service delivery using the CRM platform.
Coordination & Communication:
Collaborate with service and technical teams to address and ensure smooth service operations.
Proactively communicate with customers about service timelines, costs, and updates.
Develop reports on customer service metrics and provide insights to improve customer satisfaction.
Continuous Improvement:
Stay updated on industry trends, customer service best practices, and Bitrix24 CRM functionalities.
Skills required
Minimum of 2 years in a customer service role preferably within the automotive or related industry.
Fluency in Arabic and English, with proven translation skills (Arabic Translation & CRM Experience)
Hands-on experience with CRM is a must.
Excellent verbal and written communication skills, with a customer-oriented attitude.
Strong multitasking abilities, attention to detail, and the ability to prioritize tasks effectively.
Knowledge of automotive services and technical terms in both Arabic and English.
Ability to handle high-stress situations with professionalism and composure.
Additional certifications in customer service or CRM management are a plus.
Mandatory Documents:
Valid Work Permit/ Idn Amal Copy (Ahli Visa)
Company Authorized Signatory/ Itimad Tokiya Copy
Valid Civil ID Copy
The AlMailem Group has been a leader in Kuwait’s Automotive industry for over 60 years. Our story is one of grit, passion, and determination. From a single tire shop to an established footprint in the retail and corporate distribution business, we have forged ahead through tireless service, quality, competitive pricing, dedicated staff and the goodwill of our loyal customers.