Job Description
Primary Objective
The ideal candidate will possess a deep understanding of CRM strategies and a hands-on approach to leveraging Microsoft Dynamics 365 CRM to drive customer engagement, loyalty, and business growth.
Key Responsibilities
- Develop and execute CRM strategies to improve customer engagement, retention, and acquisition.
- Manage and optimize the use of Microsoft Dynamics 365 CRM to ensure a seamless customer experience across all touchpoints.
- Create and manage targeted marketing campaigns within the CRM system.
- Monitor campaign performance and make data-driven adjustments to maximize effectiveness.
- Design and implement loyalty and rewards programs that align with business objectives and enhance customer value.
- Analyze program performance and customer feedback to continuously improve loyalty initiatives.
- Conduct detailed customer analyses to gain insights into behaviors and preferences.
- Utilize CRM data to segment customer base effectively and tailor marketing efforts accordingly.
- Collaborate with marketing and operations teams to develop strategies that leverage CRM insights for customer retention and acquisition.
- Identify opportunities to enhance customer lifetime value and reduce churn.
- Generate and analyze reports on CRM metrics, providing actionable insights to the leadership team.
- Present findings and recommendations to stakeholders to inform business decisions.
Skills
Qualification & Skill Required
Minimum of 5 years of hands-on experience with CRM platforms, preferably Microsoft Dynamics 365 CRM.
- Bachelor’s degree in Marketing, Business Administration, or related field is required
- Proven experience in creating and managing successful marketing campaigns.
- In-depth knowledge of CRM principles, practices, and platforms, with expertise in Microsoft Dynamics 365 CRM.
- Strong analytical skills with the ability to conduct customer analysis and segmentation.
- Proficient in designing and implementing loyalty programs that drive customer engagement.
- Excellent communication and interpersonal skills to effectively interact with all levels of the organization and external partners.
- Ability to manage projects, set priorities, and meet deadlines in a fast-paced environment.
Job Details
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Job Location
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Al Kuwait Kuwait
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Company Industry
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Human Resources Outsourcing
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Company Type
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Recruitment Agency
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Job Role
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Sales
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Employment Type
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Full Time Employee
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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1
Preferred Candidate
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Years of Experience
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Min: 5 Max: 7
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Residence Location
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Kuwait
