Credit Compliance Coordinator

PRINCIPAL DUTIES:

• Ameyo Telephonic System:
  • Publish IVR(Outbound) in English and Arabic
  • Daily Tracking of agents calls and productivity
  • Customer feedback across communication tools (SMS, WhatsApp, mobile calls)
• Agents Call Evaluation:
  • Monitor agents call to ensure calling scripts are followed
  • Monitor Quality of the calls and call duration
• SMS,WhatsApp for Business & Direct Link Communication:
  • Send SMS based on various campaign based on SMS Scripts through WhatsApp
  • Track the SMS/WhatsApp effectiveness and cost
  • Send Direct link to defaulting customer
• Tracking of Field Visits and effectiveness,Liasoning with External Agency
• Fresh Chats: Handling customer complaints, inquiries, and provide timely resolution of issues
• Skipper Flagging: Independent checking of skipper flagging from PACI and MOI website
• Review and give customer follow-up feedback to Supervisors

Skills, Knowledge and Experience:

• Kuwaiti Candidate, Bilingual
• Positive Attitude
• Adaptable
• Team Player
• Ability to take initiative