https://bayt.page.link/KAHxqLeLY47VCSM59
Full Time Employee · Min 1 Years of Experience
50-99 Employees · Financial Services

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Job Description

The Counter Staff position in Money Exchange is a vital role within the financial services sector, particularly in Kuwait. This position requires individuals who are detail-oriented, customer-focused, and possess strong numerical skills. As a Counter Staff member, you will be responsible for facilitating currency exchanges, providing excellent customer service, and ensuring compliance with financial regulations. The role is ideal for those looking to build a career in finance while interacting directly with clients and managing transactions.

Responsibilities:

  1. Assist customers with currency exchange transactions efficiently and accurately.
  2. Provide information on current exchange rates and financial products.
  3. Maintain a clean and organized counter area to enhance customer experience.
  4. Ensure compliance with all regulatory requirements and internal policies.
  5. Handle cash and electronic transactions securely, minimizing errors.
  6. Resolve customer inquiries and complaints in a professional manner.
  7. Monitor and report any suspicious activities to the management.
  8. Participate in training sessions to stay updated on financial products and services.
  9. Collaborate with team members to achieve sales targets and improve service delivery.
  10. Assist in inventory management of currency and related materials.

Preferred Candidate:

  1. Strong communication skills, both verbal and written.
  2. Excellent numerical and analytical abilities.
  3. Customer-oriented with a friendly demeanor.
  4. Able to work in a fast-paced environment.
  5. Proficient in using financial software and tools.
  6. Ability to work flexible hours, including weekends and holidays.
  7. Team player with a positive attitude.
  8. Detail-oriented with a focus on accuracy.
  9. Previous experience in a customer service role is a plus.
  10. Willingness to learn and adapt to new financial regulations.

Preferred Candidate

Years of Experience
Min: 1
Residence Location
Kuwait
Kuwait india International exchange company logo
Kuwait india International exchange company

KIECO was established in 1979. The company (formerly called Kuwait India International Exchange Co.) is regulated by the Central Bank of Kuwait, offering a wide range of smart financial services including remittance services, currency exchange and payment solutions. Over the years, it has grown to the position of being a leading financial service provider in the State of Kuwait. As technology evolves, staying at the forefront requires adaptability. The consumer journey is shifting, with both customers and companies embracing new technologies. With trends like online transfers, digitalization, and wallet pay services shaping the Remittance Industry, demand grows for organizations delivering real-time accuracy. KIECO stands out as a pioneer in meeting the needs of a tech-enabled consumer base and businesses. Now, KIECO has taken greater strides for a significant expansion of its activities locally and internationally. Under the guidance of insightful leaders, KIECO is spearheading an enviable progress to become one of the most preferred exchange house for individuals and business entities. Our commitment to quality customer service has been reflected by the presence of highly experienced and well-trained teams that follow the international quality standards in providing added value services. Our strong enduring relationship with major Financial Institutions and Banks across the globe, has given us a very sound footing to provide best services at competitive rates to our customers. Today's magnificent success story of KIECO has been inspired by the continuous support and trust of our valued loyal customers and we, from our side, realize the amount of responsibility we carry. Accordingly, we continue to toil hard to meet and exceed our customers’ expectations and satisfactions, judiciously moving by leveraging all our strengths to advance and achieve our ultimate goal of "Customer Satisfaction".

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