Core Supervisor - Reservations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What you will do

• Select and train reservations staff, discipline and recommend succession/termination as necessary, and conduct performance appraisals.

  
  

• Schedule staff according to budget guidelines, while ensuring maximum service to guests.

  
  

• Review/analyse call volume (ACD) reports including abandonment rate, and take action as appropriate.

  
  

• Assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operation.

  
  

• Maintain reservation standards.

  
  

• Conduct standards testing including call observation.

  
  

• Conduct regular WRO test calls and provide timely feedback.

  
  

• Work quickly in a high-pressure environment and ability to handle stress.

  
  

• Display a high level of integrity and professionalism at all times in dealing with guests and employees.

  
  

• Complete all necessary payroll records and labour forecasts.

  
  

What you bring

• Minimum of two years’ experience working in a similar role in a five start luxury hotel.

  
  

• Works well in a team environment ability to work effectively under pressure.

  
  

• Be thorough and pay attention to detail.

  
  

• Excellent verbal communication skills in English and Arabic is a plus.

  
  

What we offer: 

• Full board single accommodation in a high quality, well-resourced compound.

  
  

• Complimentary nights at FS Hotels worldwide.

  
  

• Regular social and sporting events.

  
  

• Paid home leave tickets.

  
  

• Quality employee meals.

  
  

• Transportation to and from work.

  
  

• Free Wi-Fi in accommodation and employee transportation buses.

  
  

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!