talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Role Summary
Responsible for improving productivity by dealing with customer queries and responsible in transmission methods optimization and documentation.
What’s On Your Plate?
Coordinate and collaborate with other departments for sales related matters (Marketing, Operations and Finance department)
Act as a first point of contact and respond quickly for partner restaurant queries or complaints, calls and emails if the Sales Representatives are not available and delegate the task to the appropriate Sales Representatives
Upload and update restaurant information online and in a timely manner
Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side
Update and monitor the closed restaurants
Collection and documentation of restaurant contracts and amendments, filling of restaurant contracts, and other sales related data
Prepare contract delivery and pick up report on periodic basis
Manage quality account of the restaurant, ensuring continuous partner relationships and resolve operations issues between partner restaurants, users/partner restaurants and users
Prepare reports for partner restaurants on transmission methods, assist in programming and replacing GPRS printers and train restaurant/call center personnel on how to use transmission system (GPRS, Pigeon software)
Maintain accurate records of all sales and prospecting activities including:
Follow-up activities
Transmission methods reports
Contract delivery and pickup report: Acknowledgment of the
contract receiving and delivering for new restaurant
What Did We Order?
Bachelor’s Degree in relevant field
MS Office, Excel Certification
In-depth knowledge of food industry
Knowledge of CRM
Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation Skills
Ability to meet deadlines and be flexible in working
Ability to build good relationship with clients