Coordinator Sales - Account Management

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Role Summary

Responsible for improving productivity by dealing with customer queries and responsible in transmission methods optimization and documentation.

What’s On Your Plate?

• Coordinate and collaborate with other departments for sales related matters (Marketing, Operations and Finance department)

  
  

• Act as a first point of contact and respond quickly for partner restaurant queries or complaints, calls and emails if the Sales Representatives are not available and delegate the task to the appropriate Sales Representatives

  
  

• Upload and update restaurant information online and in a timely manner

  
  

• Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side

  
  

• Update and monitor the closed restaurants

  
  

• Collection and documentation of restaurant contracts and amendments, filling of restaurant contracts, and other sales related data

  
  

• Prepare contract delivery and pick up report on periodic basis

  
  

• Manage quality account of the restaurant, ensuring continuous partner relationships and resolve operations issues between partner restaurants, users/partner restaurants and users

  
  

• Prepare reports for partner restaurants on transmission methods, assist in programming and replacing GPRS printers and train restaurant/call center personnel on how to use transmission system (GPRS, Pigeon software) 

  
  

• Maintain accurate records of all sales and prospecting activities including:

  
  

  • Follow-up activities

    
    

  • Transmission methods reports

    
    

  • Contract delivery and pickup report:  Acknowledgment of the

    
    

  • contract receiving and delivering for new restaurant

    
    

What Did We Order?

• Bachelor’s Degree in relevant field

  
  

• MS Office, Excel Certification

  
  

• In-depth knowledge of food industry

  
  

• Knowledge of CRM

  
  

• Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving  and Negotiation Skills

  
  

• Ability to meet deadlines and be flexible in working

  
  

• Ability to build good relationship with clients