Coordinator Rider Engagement (Arabic Speaker)

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,  and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

This is an administrative and operational role that primarily focuses on coordination on all rider’s related issues.

What’s on Your Plate?

• Coordinate with riders to solve customer or vendor-related issues
• Track order-related issues and find out if the issue happened from the Logistics side or the vendors’ end
• Work with other functions in Operations to identify and resolve issues

What Did We Order?

• Strong communication skills, both written and verbal, in a cross-cultural setting. Arabic and English language fluency is required
• Ability to manage multiple tasks at the same time with cross-functional teams
• Understanding of different areas/locations in Kuwait
• Advanced Skills in MS Office, Google Docs, and Google Sheets
• Agile and highly adaptable to a fast-paced work environment