Collection Manager

·        Creates and implements a strategy to improve the collection of outstanding credit.

·        Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective after approval.

·        Implements collection policies and procedures to avoid excessive outstanding credit

·        Ensures payments are received as per the targets set by the management and changes are reflected in customer's account.

·        Manages statement preparation to credit department if customer fails to respond; and ensure records of collection and status of accounts are maintained.

·        Manages customer queries regarding issues faced with their respective accounts.

·        Provides expert advice to customers about necessary actions and strategies for debt repayment.

·        Ensures customers are notified via mail, telephone, or personal visit to solicit payment and determine reasons for overdue payments.

·        Records information about financial status of customers and status of collection.

·        Ensures that the company policy on recoveries is followed and that it is in line with local regulations.

·        Improves collections within a targeted ageing of dues.

·        Assesses the quality of the portfolio of receivables.

·        Implements payment collection goals, targets and deadlines for staff.

·        Manages the Collectors regarding follow up on the post-dated cheques and the date of submission to the Bank.

·        Persuades customers to pay amounts due. Calls customer, sends sms and reminder letters on payment dues, if required.

·        Monitors call reports to make sure collectors are making enough phone contacts each day.

·        Ensures correspondence are filed and sorted.

·        Provides guidance and instruction to the collection team as required to ensure that all assigned tasks are completed within the required timelines while adhering to the company policies and procedures.

·        Ensures that the Collectors make the bank deposits as directed.

·        Reviews the Collector’s report and the supporting documents before submissions for approval.

·        Reviews receivable report with supervisor

·        Deals with the attorney’s office, maintains and follows up with pending legal cases as agreed with the Supervisor.

·        Monitors and intimates the management if a customer with outstanding/ overdue payments makes additional booking for car/products of the company.

·        Manages collection from insurance, banking and consumer companies.