About Jumeirah and The Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe, and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport, and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, a 200-meter private beach, two swimming pools, and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the job:
An exciting opportunity has arisen for a Housing Supervisor role to join the Housing Team at Jumeirah Messilah Beach Hotel & Spa, Kuwait.
Your main duties will include:
- Maintain housing list & administrator functions
- Preparation of monthly time and attendance
- Prepare a monthly departmental plan, nominate colleagues for the training
- Update the colleague monthly training schedule; present the report to the L&D department
- Preparation of various notices & memos
- Coordinating with various departments as required supporting housing team day-to-day activities
- Filing of all the necessary documents
- Oversee the on-boarding activities to ensure accommodation for all colleagues are set up based on Jumeirah standards and ensure colleagues’ arrival process is efficient and welcoming
- Ensure that all colleagues exiting the company complete appropriate clearance procedures in line with company policy and are processed accordingly and in a timely manner.
- Handle colleague complaints and feedback according to Jumeirah standards
- Conduct periodic inspections of all areas to ensure cleanliness, hygiene, and safety standards are met according to Jumeirah standards
- Maintain accurate records of exiting colleagues in line with department SOP
- Support colleagues with general requests, such as live-in, live-out, dual benefit, visiting family requests, and accommodation queries
- Participates in celebrations & other housing activities
- Weekly purchase request for accommodation in Tahweel System.
- Handling Sick Leave situation
- Collecting colleague postal mail from the post office
- Liaises with pest control contracted company to ensure an effective program is in place
- Liaises with contractors and facilities management to ensure all defects in all managed buildings are rectified as soon as possible
- Liaise and monitor catering contractors to ensure delivery of high-quality food, service, and cleanliness in the colleague’s restaurant
- Process all live-in and live-out application forms correctly and punctually to ensure correct room allocations and live-out payments in line with Accommodation Policies
- Ensure that all department reports and correspondence are completed punctually and accurately to ensure compliance with audit procedures
- Ensure proper control of keys of the complex to ensure colleagues' security
- Is aware of the Company’s Quality Policy, Vision, Mission Statement, Guiding Principles, and Hallmarks; ensuring that these are put into practice in our daily work activities
- Perform any other duties that management may reasonably require.
Qualifications:
About you:
- Able to handle multiple tasks.
- Proficiency in spoken and written Business English
- Able to effectively communicate with all levels of colleagues and Management.
- Preferred Arabic Speaker.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.
