Clinical Operations Support Manager

About the Job:

The Clinical Operations Support Manager is responsible for overseeing and coordinating the operational support activities of the clinical operations department. This role involves ensuring efficient workflow, resource allocation, and adherence to regulatory standards to optimize patient care and clinical service delivery.

Responsibilities

•        Oversees and manages the Clinical Operations Support’s activities.
•        Oversees and develops the Clinical Operations Support’s policies and procedures when applicable.
•        Ensures appropriate actions based on operational and financial performance metrics as directed by Clinical Operations Director and finance department.
•        Handles Clinical Operations Support Department’s customers’ complaints.
•        Optimize Clinical Area utilization of resources and facility and improve efficiency and appropriate management.
•        Adhere to health information budgets and ensure optimal utilization of all available resources.
•        Implement approved policies, processes and procedures to ensure work is completed in a controlled and consistent manner while meeting the hospital’s objectives
•        Direct compliance to all relevant HSE and risk management policies, procedures and controls to ensure that the hospital provides a safe and secure service to its clients and its own people.
•        Collaborate closely with physicians, nursing leadership, allied health professionals, and administrative staff to promote interdisciplinary teamwork and communication.
•        Provide leadership and direction to clinical departments, including nursing, surgery, emergency services, and others, to ensure efficient and effective operations.

Experience:

•       10+ years of hospital management experience
•        5+ years of experience in clinical operations managerial position is preferred.
•        Experience in identifying challenges. Addressing opportunities and strategies for improvement.
•        Proficient in Microsoft office (Outlook, Excel, Word, and PowerPoint).

Education

•        Bachelor’s Degree from a recognized university, preferably a doctor
•        Master’s Degree in hospital management is preferred.