Job Description
Job Summary
To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding customers to delivery area/handing-over purchases to customers with highlighting refund & exchange policy.
Job Responsibilities
Customer Service
- Acknowledges customers with greeting and smiling
- Being constantly presentable, pleasant and friendly
- Identifies & fulfils customer needs
- Ensures all customers are treated equally with respect
- Assists customers with packing when necessary/guides customer to delivery area
- Takes extra care in handling customers’ purchases
- Provides customers with accurate information
- Ensures customer’s info. updated and offers forwarding invoices via email
- Explains return & exchange policy
Sales
- Obtains excellent and updated knowledge of all products & services
- Being aware of all in-store promotions; discounts, credit, coupons and etc…
- Promotes gift cards with focus on customer benefits
- Promotes warranty programs highlighting its benefits to customers (if applicable)
- Promotes Telly cards explaining features, options and benefits
Operations
- Expedites customer payments effectively in an efficient manner
- Applies all POS procedures as instructed by store management.
- Maintains cash desk / packing area always clean and tidy
- Follows organizational rules and regulations / Policy & Procedures
- Follows company’s safety and security procedures
- Handles cash/credit payments and accurately counts customers’ money
- Counts and balances cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
- Masters computer applications in finalizing customers’ payments
Candidate Requirements
- Overall 1+ years of experience
- Good English language
- Good communication skills
Education
Bachelor’s Degree
