Bayt.com
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Job Description

We are seeking an experienced and dynamic Rental Car General Manager to lead and oversee our rental car operations. As a Rental Car General Manager, you will be responsible for managing all aspects of our rental car business, including customer service, fleet management, operations, and profitability. Your primary objective will be to drive business growth, deliver exceptional customer experiences, and ensure efficient and effective operations.


Responsibilities:

  • Manage and oversee the daily operations of the rental car business, including customer service, fleet management, reservations, and rental agreements.
  • Develop and implement strategies to drive business growth, increase market share, and maximize revenue and profitability.
  • Ensure the delivery of exceptional customer service by maintaining high service standards, addressing customer concerns, and fostering a customer-centric culture.
  • Monitor and analyze market trends, customer preferences, and competitor activities to identify business opportunities and develop effective marketing and promotional initiatives.
  • Manage the rental car fleet, including vehicle acquisition, maintenance, cleaning, and disposal, to ensure availability, safety, and optimal utilization.
  • Develop and implement pricing strategies, rental policies, and procedures to maximize revenue and control costs.
  • Recruit, train, and develop a high-performing team of rental car agents and support staff, providing coaching and guidance to enhance their skills and productivity.
  • Establish and maintain relationships with key corporate clients, travel agencies, and other stakeholders to drive business partnerships and secure long-term contracts.
  • Monitor and analyze key performance indicators (KPIs) to assess business performance, identify areas for improvement, and implement corrective actions.
  • Ensure compliance with regulatory requirements, rental car industry standards, and internal policies and procedures.
  • Foster a culture of continuous improvement, encouraging innovation and operational efficiency through process enhancements and technology adoption.
  • Stay updated on industry advancements, emerging trends, and best practices in the rental car industry, incorporating them into business strategies and operations.


Skills

  • Minimum 5 years of experience in the same field, with at least 2 years of experience in the same position.
  • University degree in a relevant field or equivalent.
  • Excellent managerial and leadership skills to effectively lead and motivate a team and manage rental car operations.
  • Exceptional communication and interpersonal skills, with the ability to interact with customers, employees, and stakeholders.
  • Strong problem-solving and analytical skills to address business challenges, customer issues, and operational inefficiencies.
  • Ethical mindset with a commitment to maintaining high standards of professionalism and integrity.
  • In-depth knowledge of the rental car industry, including market trends, customer expectations, and operational best practices.
  • Experience in business development, sales, and marketing within the rental car industry.
  • Proficiency in financial management, including budgeting, forecasting, and financial analysis.
  • Strong organizational and time management skills to prioritize tasks, manage multiple projects, and meet deadlines effectively.
  • Knowledge of relevant regulatory requirements, industry standards, and legal obligations related to the rental car business.
  • Proficiency in data analysis and reporting, with the ability to use relevant software and tools.


Job Details

Job Location
Kuwait
Company Industry
Automotive Dealership & Distributor
Company Type
Employer (Private Sector)
Job Role
Management
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 5
Residence Location
Kuwait
Degree
Bachelor's degree / higher diploma
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Northern Gulf Trading Company logo
Northern Gulf Trading Company
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Northern Gulf Trading Company was established in 1976 as Kuwait’s exclusive distributor for Hyundai Motor Company. Since its inception, the company flourished and earned its title as one of the best car distributors in the region. Throughout the years, its many successes sustained the relationship with Hyundai Motor Company and grown it to comprise of all types of vehicles in various commercial sectors including trucks and buses. The company was also bestowed the privilege of being the exclusive authorized dealer for the luxury car brand, Genesis. This further diversified the company’s offering and allowed it to broaden its target audience through the provision of different requirements people may seek.

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