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Call Center Agent (Kuwaiti national)

30+ days ago 2024/10/05
Kuwaiti nationals

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Job Description

Job Summary


Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction


Job Responsibilities

  • Comply with staffing schedules and break allowances
  • Provide customers with accurate information at all times
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
  • Create complaint tickets correctly, in adherence with policies and procedures
  • Update the database with the most recent customer information
  • Handle stressed, angry and confused customers in the most positive way possible
  • Escalate cases that require intervention by Shift in Charge or Call Centre Manager.



Skills

Candidate Requirements:


  • Prior experience in a customer service role is advantage
  • Good communication skills
  • Able to communicate in Arabic and English
  • Good computer skills

Education

  • High School /Diploma min

Job Details

Job Location
Kuwait
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Nationality
Kuwait
Degree
High school or equivalent
Age
Min: 18 Max: 35
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Alghanim Industries logo
Alghanim Industries
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Alghanim Industries is one of the largest, privately owned companies in the Gulf region. A multi-national company in outlook with operations in 40 countries, Alghanim Industries is a multi-billion dollar company with more than 30 businesses. Alghanim Industries place a high value on commitment and investment in our people who contribute to the continued growth and vitalization of our business. Renowned for our progressive business culture and management philosophy, we consider finding and developing talented and energetic people the key to our continued success. Alghanim Industries has a heritage of over 100 years as a successful commercial enterprise in the Gulf region, with a proven track record of reacting to economic and market changes. As a result, this diversified multi-national corporation has built a reputation synonymous with market leadership.

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