Call Center Agent

- Call Center Agent

Call Center Agent

C a l l C e n t e r A g e n t
Call Center Agent
Job Title:
Call Center Agent
Work Location:
Kuwait

Job Description

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods.

Requirements and skills

Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Must have good interpersonal skills to always enable an easy flow with customers Must be able to multi-task and manage time properly and effectively Ability to work as part of a team if need be Must have good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment.
To apply, kindly submit your CV in PDF format to careers@nascokw.com.

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Call Center Agent

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