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Call Center Agent

Yesterday 2025/02/08
Full Time Employee
500 Employees or more · Heavy Industry & Metallurgy

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Job Description

  • Manage inbound and outbound calls in a timely manner.
  • Analyze client requirements and offer the best possible solution or information.
  • provide information to the customer about our products and create lead using proper lead type.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.

Skills

  • Fresh Graduates welcomed
  • Proven track record of handling all the duties and responsibilities of a call center agent or associate.
  • Strong phone and verbal communication skills.
  • Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
  • Proficient in using modern communication tools and software for facilitating formal routine processes.
  • Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
  • Portraying a positive outlook towards suggestions from the management related to required improvements.

Preferred Candidate

Residence Location
Kuwait
Gender
Male
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Refrigeration Industries and Storage Co. (K.S.C) logo
Refrigeration Industries and Storage Co. (K.S.C)
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Refrigeration Industries & Storage Co. was established in 1973 with the primary intention to serve the Refrigeration, Storage and Logistics markets in Kuwait. In 1980, the company built up a manufacturing plant for Central Air-conditioning and six years later it started production of locally manufactured central air-conditioning equipments, including chillers under the brand name ‘COOLEX’, both technologically advanced and superior in quality and workmanship. Today, the company has diversified operations in: - Manufacturing - Engineering - Logistics and Warehousing - Construction (Mechanical, Electrical works) - Maintenance and Services Listed on the Kuwait Stock Exchange, Refrigeration Industries & Storage Co. has made landmark achievements with: - An annual turnover approaching US$ 200 Million - A talented workforce of over 1500 employees deputed at various levels within the hierarchy. - A technology-driven Air conditioning (COOLEX) and Duct manufacturing facilities - Highly reliable logistics services in the Middle East and warehousing (hot & cold) facilities - Numerous prestigious projects for HVAC installation and maintenance With its tremendous growth over the years, the company is now looking forward to move its operations to other countries in the Middle East. Refrigeration Industries & Storage Co. is an ISO 9001:2000 company and its operations fully comply with the international standards for quality management systems.

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