Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Full Time Employee
1-9 Employees · Internet & E-commerce

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Job Description

  • Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Explain all the essential details of the organization's products and services to captivate the customer's attention.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Back up all the call history details by effectively utilizing the company's call center database.
  • Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

  • Previous experience in a customer support role.
  • Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
  • Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
  • Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
  • Polished convincing and negotiations skills.
  • Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.

Preferred Candidate

Residence Location
Kuwait
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