Coordinate all AV service-related activities and oversee the implementation of the same by
the AV Technician and Helpers to ensure adherence to Andalus Electronics Quality and HSE
Standards.
Raise Job Orders ensuring correct Customer information, AV issue needing to be resolved
and that correct Team has been assigned to the Job.
Ensure that all AV Service Centre Job Orders are executed on time and on specification by
the AV Technicians.
Liaison with the AV Service Centre and respective Clients to ensure correct timings and
locations for any on-site visits.
Ensure AV Service Technicians execute all jobs with the highest Customer Service and Client
satisfaction.
Coordinate with the Warehouse to ensure that items are delivered as per the service
schedule, respective purchase order and the accompanying receipt.
Investigate minor problems relating to matters such as service irregularities and any issues
that may arise and report the same to the Direct Manager.
Offering care and trade in to customers to maintain their loyalty to our products, increase
the company income and achieve the monthly targets.
Al Andalus Trading Company (ATC) was founded in 1963 with the objective of becoming a leader in field of consumer electronics. Today, Al Andalus is a household name and a brand that is synonymous with consumer electronics, technology & home appliances. What’s more, every leading international consumer electronics brand is today associated with Andalus. It is a matter of prestige that when Samsung Electronics – the world’s No.1 brand with the highest brand equity – wished to enter the Kuwait market, it chose Al Andalus as the sole distributor for Samsung Electronics in Kuwait. Even today, Al-Andalus is the sole distributer of Samsung home appliances in Kuwait. Samsung is ranked as the No.1 brand worldwide. The journey of Al Andalus began with a single showroom in Nugra retailing consumer electronics. Since then, the business has grown and expanded to 7 showrooms spread across all the governorates of Kuwait and catering to the needs of the entire populace. Its flagship super electronics store “Centro” is a vital part of its network not to mention the strong nexus of dealers. Al Andalus is known for being the first to bring innovative products to its customers. Al Andalus was the first to introduce the most innovative & highly advanced TV’s in Kuwait.
