Assistant Manager - ICT

The core purpose of the role will be responsible for, support, implementation, upgrade, configuration and/or extension of existing IT-Infrastructure (OS, Mail Server, Hardware-Servers & PC, Network, Web Server etc.) 

Responsible for Hands-on Technical configuration and support  

• Lead role in IT support
• Maintain Virus scanners, spam control, firewall
• Introduce new automation, research new solution and cost-effective implementation
• Maintaining routers, switches, Printers for day-to-day operations
• IBM Servers & OS System administration.
• Network/internet and related hardware configuration and maintenance
• SAN/ NetApp storage maintenance and configuration
• Installation, upgrade, management & Maintenance of:
• Microsoft 365 Services (Azure AD / Email / Teams etc.)
•  VMware Administration
• Servers, SAN & NAS administration
• Domain Servers Administration
• Spam filter Administration & Monitoring - Proof Point
• Antivirus Server Administration -Bit Defender
• Firewall Administration - Fortinet
• SSL Implementation & Renewals
• Oracle Apex Cloud Administration         
• Backup Servers Administration
• Disaster Recovery & Business Continuity plans, Conduct DR Drills
• Outlook Signature Management Administration
• Maintain Network & Infrastructure, VLAN
• Draft & Maintain IT Policies & Procedures
• Support various IT Audits
• Manage Backups and tape library
• Plan for upgrades, improvements, and expansions on existing infrastructure
• Propose solution for all IT infrastructure requirements and improvements.
• Necessary documentations
• Overall IT End user support – Across JTC, QA, KSA
• Evaluate new products and services and adapt to the latest technology
• Network Connectivity for Internet, Data, Voice & Fax from ISP
• Manage CCTV surveillance system in all locations
• Manage IT maintenance contracts and software license renewal
• Avaya IP Phone Server Administration