Job Description
We are seeking a motivated and results-driven Area Manager to oversee and optimize operations across multiple restaurant locations.
This pivotal role combines management oversight with hands-on support, emphasizing operational excellence, team development, and quality assurance. The Area Manager will work closely with store teams to meet and exceed business objectives while fostering a culture of excellence and accountability.
Operational Management:
- Oversee daily operations across assigned locations, ensuring compliance with company standards, health regulations, and local laws.
- Monitor and analyze key performance indicators (KPIs) such as sales, labor/food costs, and customer satisfaction; develop and execute data-driven action plans to improve outcomes.
- Maintain rigorous food quality and safety standards, ensuring all locations consistently deliver high-quality dining experiences.
- Implement and refine inventory control procedures, streamlining reporting processes to minimize waste and optimize supply chain efficiency.
Team Leadership and Development:
- Lead the recruitment, training, and mentoring of store management and team members to build high-performing, motivated teams.
- Conduct regular performance evaluations, delivering constructive feedback to drive continuous improvement.
- Foster a culture of accountability, customer focus, and team engagement through recognition programs and clear communication of expectations.
Customer Experience:
- Champion exceptional guest experiences by upholding high standards of cleanliness, service, and food quality across all locations.
- Actively address escalated customer concerns, leveraging feedback to implement long-term service enhancements.
Financial and Operating Oversight:
- Manage budgets effectively, ensuring cost controls align with organizational goals.
- Collaborate with senior leadership to establish and execute sales targets, marketing initiatives, and operational strategies.
Compliance and Reporting:
- Ensure adherence to health, safety, and labor regulations, conducting periodic reviews to maintain compliance.
- Perform store and recipe adherence routine audits and prepare comprehensive performance reports for senior management.
- Develop and implement Standard Operating Procedures (SOPs) across all stores, embedding consistent practices.
Training and Quality Control:
Training Responsibilities:
- Design, implement, and lead training programs for store teams, focusing on company standards, leadership development, and regulatory compliance.
- Onboard new hires and facilitate targeted workshops and continuous refresher and new procedure trainings.
- Promote cross-location training initiatives to foster collaboration and measure the success of training programs.
Quality Control Duties:
- Conduct daily site visits and operational audits to evaluate adherence to brand standards and identify areas for improvement.
- Monitor food quality, cleanliness, and service levels, implementing corrective actions where necessary.
- Establish quality benchmarks, systematically addressing customer feedback to drive continuous improvement in products and services.
