Key Responsibilities:
Physical visits to prospect customers and or door to door visits to collect leads and customer Information.
Maintain and develop customer revenue within the assigned area.
Ensures increase in customer and trading database by signing new contracts and convincing customer to trade.
Ensure Customer Retention maintained by visits, solving issues of customers, cross selling and using different brick walling methods to improve customer satisfaction, experience and loyalty.
Promotes COMPANY products and services to all prospective customer in the database identified
Manage and develop a portfolio of existing customers through building a strong customer relation and communication to ensure that customer’s needs are recognized and met.
Develop and implement an effective approach to collect and identify other competitor’s clients name and information on regular basis.
Sending quotations and proposals to clients and following up on new prospects business or contract closure on a regular basis.
Establish customer agreements and ensure that pricing guidelines, discount matrix are always applied and profitability targets for customers are met.
Identifies business opportunities, assesses customer needs, and matches these with COMPANY services to acquire new business.
Ensures other KPI”s like Revenue, new business, activated wins and visits are achieved as per targets.
Ensure that customer prices are reviewed on regular basis and whenever any discrepancy arises
between actual and promised volumes, a re-negotiation takes place.
Provide Daily, Weekly & Monthly Sales Activity reports and or other report defined or requested by the management on a timely manner.